Business Survival – exploring the value of independent third party certification

CEOs and managing directors worldwide are increasingly recognizing the link between certified management systems and the success and survival of organizations. This senior engagement is not only unlocking the intrinsic value of certified management systems but is delivering a clear return on investment to organizations worldwide.

As businesses around the world seek to improve competitiveness, lower risk and build resilience, Insight talks to two leading authorities in the field of independent certification – Mike James, Managing Director of Lloyd’s Register Quality Assurance Ltd (LRQA) and Michael Toffel, Associate Professor of Business Administration at Harvard Business School..

Toffel’s research seeks to identify which voluntary programs and management system standards, including ISO 9001 and ISO 14001 among others, actually distinguish participating companies as having superior performance.